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HEALTH SPA FAQS

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HEALTH SPA FAQS

Here are some information that you may need to know about.

FIRST TIMER AT SPA

1. What time shall I arrive?

We suggest you to arrive 30 minutes before your scheduled treatment. This will allow time to relax in the lounge, and complete a consultation prior to your treatment.

2. Do I shave before my treatment? 

To avoid skin irritation, shaving is not recommended prior to service. If you choose to shave, please do so at least 6-8 hours before your appointment.

3. What do I wear at the Spa?

Robes and disposable underwear are provided during the spa treatment. Slippers are provided in the lockers. You may leave personal belongings in the lockers however we advise you not to bring any valuable items to the spa.

PRODUCTS USED IN TREATMENTS 

4. What type of massage oil do you use? 

Our massage oils are enriched with pure essential oil to provide therapeutic benefits. Our aroma oil blends are catered specifically for individual needs. Please inform our spa concierge if you suffered from any skin allergies, we will prepare your massage oil using carrier oils only.

HEALTH CONSIDERATIONS

5. What if I have special health considerations?

Please notify our spa concierge if you are pregnant, have high blood pressure, allergies, any physical ailments or special needs. This information should be provided on the spa consultation card.

6. Can I have massage when I am pregnant?

We do not advise any spa treatments in your first trimester. We suggest that a massage can be done only after the first trimester and only with carefully tailored spaprograms to ensure you are comfortable and your unborn baby is safe. 

SPA POLICIES

7. Is there a minimum age to get a treatment? 

We believe everyone deserves to be pampered including kids. For our younger guests we provide child-friendly products for body treatments. There is no minimum age to receive a treatment from us.

8. Do you have a cancellation policy? 

At our Ozmosis Wellness Spa we take the time to prepare for your scheduled appointment before your arrival. We are committed to providing you all with exceptional service. When a client cancels without giving enough notice, they prevent another client from being seen. Please give us 48-hours notice to notify us of any changes or cancellations. We understand that life’s circumstances sometimes prevent you from keeping your appointments, but if a minimum 24-hour notification is not given, you will be charged the full amount of your scheduled service for the missed appointment.

9. Can I pay online for my treatment? 

Yes you can secure your booking through our online payment gateway.

10. May I know your services refund policy? 

While we make every effort to make our clients as happy as possible, all service sales are final. Unfortunately we cannot offer refunds on any used or unused appointments/sessions for individual services, or service packages. However if you are unable to receive your booked treatment you may re-schedule your treatment at a later time convenient to you.

Customer Testimonials

What People Say About Us

Winner of the Certificate of Excellence Award from TripAdvisor (2017-2022)

Awesome! I love your face and body procedures that help me feel beautiful before the important events. Thank you! I would recommend your salon to everyone!

Amelia Brown

Client

My best friend recommended  your salon to me and I was really impressed by the quality of service you provide! I feel so relaxed after the massage! Very thankful!

Amy Weinstein

Visitor

I feel so relaxed and inspired after the visit to your beauty salon! Thank you for your professional treatment and excellent beauty procedures for my skin!

Kylie Rogers

New Client

Visiting from the U.S. The acupuncture was great as well as the body scrub. Clean facilities with amazing staff. Loved it, thank you!

Katrina R.

New Client

Had a really excellent deep sports massage with Suprida (hopefully I have spelt that correctly?). Nice touches with ginger tea before and after. Despite the deep pressure I kept falling asleep and now feel wonderful. Highly recommend.

JAMES

Client

VISIT US TODAY

Here, you’ll find an oasis of serenity to replenish your body, mind and soul while indulge in some pampering.

BANGSAR OUTLET

Call Us: 603 – 2287 0380
WhatsApp Us: 6012 – 384 6122

Opening Hours Monday – Sunday (10 AM – 7 PM )

Address: No. 16-1, Jalan Telawi 2, Bangsar Baru, 59100 Kuala Lumpur, Malaysia

Direction Guide:
Google Map ]  [ Waze ]

Ozmosis Spa Bangsar located nearby KL Sentral, Brickfields, Seputeh, Mid Valley, Bukit Bandaraya and Damansara Heights

ASCOTT KLCC OUTLET

Call Us: 603 – 2718 6886
WhatsApp Us: 6012 – 374 6122

Opening Hours: Monday – Sunday (11 AM – 8 PM )

Address: 22nd Floor, Ascott Hotel & Residence, No. 9, Jalan Pinang, 50450 Kuala Lumpur, Malaysia.

Direction Guide:
Google Map ]  [ Waze ]

Ozmosis Spa Ascott Kuala Lumpur is located along Jalan Pinang-  walking distance from KLCC, Pavilion KL and Bukit Bintang.

OUR GUARANTEE

We pride ourselves on our ability to provide quality treatment and uncompromised service. We are so certain of your satisfaction that we’ll give your money back if we fail to deliver or provide an immediate comprehensive response.

CUSTOMER SATISFACTION GUARANTEED

TRIPADVISOR AWARDS 2017-2023
7 YEARS IN A ROW

Ozmosis Spa TripAdvisor

TOP RATED CUSTOMER REVIEWS BEST SPA IN KL

Don’t just take our word for it. Read some of the feedback received from clients across the global travellers. Come and experience our Signature Luxury Spa session at Ozmosis Wellness Spa for yourself.

Pure Indulgence & Relaxation

YOU OWE YOURSELF THIS MOMENT

PAYMENT METHODS

We accept below payment methods and please take note that all of our prices are subject to 6% SST (Sales & Service Tax) charged in Malaysia.

ASCOTT KLCC OUTLET
BANGSAR OUTLET
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Ozmosis Sdn Bhd. Registration No. 200001015715 (518322-H)

Ozmosis Wellness Spa
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