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These terms and conditions apply to Ozmosis Sdn Bhd (Address: No. 16-1, Jalan Telawi 2, Bangsar Baru, 59100 Kuala Lumpur, Malaysia) and all of its divisions, subsidiaries, and affiliate operated internet sites which reference those Terms and Conditions.

By accessing the site, you confirm your understanding of the term and conditions. If you do not agree to these terms and conditions of use, you shall not use this website. The site reserves the right to change, modify, add, or remove portions of these terms & conditions of use at any time.

Changes will be effective when posted on the side with no other notice provided. Please check these terms and conditions of use regularly for updates. Your continued use of the site following the posting of changes to these terms and conditions of use constitutes your acceptance of those changes.

Ozmosis Sdn Bhd may make changes to any products offered, applicable prices, stock quantity for any such products, at any time, without notice.

  • Online purchase of products and/or services.
    • Not exchangeable for other items / packages / medications / services & non-refundable.
    • Allow for multiple package purchase & group purchase.
    • Purchases are transferable with the request of the purchaser.
    • Validity will be based on individual products as stated.
    • Payment only via this website and direct transfer.
    • Ozmosis Sdn Bhd reserved the right to amend terms and conditions at its absolute discretion without prior notice.
  • Redemption of products and/or services.
    • Book your appointment by contacting Ozmosis (Bangsar) at 603–2287 0380 / 6012–384 6122 or Ozmosis (Ascott KLCC) at  603–2718 6886 / 6012–374 6122, or email us at [email protected].
    • Appointments are advised to be made 5 working days in advance.
    • Kindly provide your details (i.e. Name, Contact, date option, Purchase order ID) for appointment purposes.
    • Proof of purchase must be presented during the appointment and prior to registration at the counter. Appointments under a different name of purchase must be highlighted prior to appointment.
    • Additional charge applicable for any additional test / procedure advised by the front desk or manager.
    • Validity of the purchased product will be based on the individual product as stated.
  • Refund / Cancel / Exchange of products and/or services.
    • Ozmosis Sdn Bhd may, at its sole and absolute discretion, allow cancellations, exchanges or refunds on Product(s) purchased, on a case-by-case basis, on the following conditions:
      • The request for cancellation is made within twenty-four (24) hours from the time of order of the Product(s).
      • All products on the website are offered subject to availability.
      • Ozmosis Sdn Bhd reserves the right to change those terms & conditions.
      • Purchasers are required to email to [email protected] for any of the above requests or enquiries.
  • Discount voucher codes
    • Discount voucher codes are only valid on .
    • A valid code must be entered at the shopping cart / checkout page in order to redeem the discount voucher code.
    • Discount voucher codes only can be used for the registered customer.
    • One user ID can only use 1 discount voucher code.
    • Discount voucher code is limited to 1-time use only.
    • Discount voucher code’s validity. Once expired there will be no replacement of the voucher code.
    • Not exchangeable for cash.
  • Ozmosis Sdn Bhd reserves the right to cancel or modify any order, or revoke the use of discount voucher code for any reason, including:
    • Suspicious or fraudulent purchasing activity or coupon use.
    • Coupon abuse, including the use of multiple accounts or multiple checkouts associated with the same customer or group of customers
    • Not valid on other promotional products.
    • Improper use or redemption of voucher code.
    • Inability to use or redeem a voucher code.

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